Office of Institutional Effectiveness


The Office of Institutional Effectiveness supports the College in the fulfillment of its mission (transforming lives and enriching communities) and continual improvement of institutional outcomes by coordinating institutional effectiveness processes, managing institutional data, and overseeing compliance with accreditation requirements. 

Tactical Goals

Improve the quality of College systems, structures, practices, and student learning and achievement through a systematic assessment of institutional effectiveness

  1. Integrate data-informed institutional effectiveness processes throughout campus in an intentional, collaborative manner
  2. Use comparative, survey, and trend data to inform IE processes that lead to improvement in achievement of mission fulfillment
  3. Using an inclusive process, modify and extend the Strategic Plan through 2023
  4. Engage all campus constituencies in the discussion, analysis, and use of mission fulfillment reports in order to promote a culture of continual improvement.
  5. Implement process to prepare the Year 6 Policies Regulation, and Financial Review (PRFR) report and the Year 7 Evaluation of Institutional Effectiveness (EIE) report.

Position of Authority/Leadership

The Director of Institutional Effectiveness is an administrative leadership position conferred the opportunity to work with all sectors of campus including faculty, staff, administration, and the Board of Education. The Director of Institutional Effectiveness is the designated Accreditation Liaison Officer (ALO) with the Northwest Commission on Colleges and Universities (NWCCU). Areas where this authority and leadership extend includes:

Strategic Planning: The primary role of the Director of Institutional Effectiveness is to continue development of a culture of assessment, accreditation, and continual improvement surrounding student learning outcomes, strategic planning, resource allocation, and institutional effectiveness.

Student Learning and Achievement: Under the supervision of the President, the Director of Institutional Effectiveness provides leadership, development, coordination, and management of a systematic approach to assessing student-learning outcomes at the College, program, and course level. The Director of Institutional Effectiveness provides faculty with guidance for writing and assessing student leaning outcomes at the course, program, and college levels, developing direct measures of student learning, and developing reporting systems which enable the results of the assessment of student learning at each level to be used to improve instruction.

Research: The Director of Institutional Effectiveness supervises and works closely with the Institutional Researcher to develop, analyze, and report on Institutional Indicators in compliance with accreditation requirements.

Accreditation: In addition to translation and effective communication of data into useable information, the Director of Institutional Effectiveness is responsible for coordinating and managing the compliance, accreditation, and curriculum requirements necessary to maintain accreditation status at the state Higher Education Coordinating Commission (HECC) and regional (NWCCU) levels. In addition to institutional level accrediting agency responsibility, individualized support is also provided to academic programs on campus where special accreditation exists.

Areas of Operation

The Office of Institutional Effectiveness is comprised of the Director of Institutional Effectiveness and the Institutional Research(er). Together these entities maintain the IE systematic processes Umpqua Community College (UCC) implements to demonstrate continuous improvement and mission accomplishment.

The Director of Institutional Effectiveness acts as a liaison between the College and accreditation agencies to provide guidance, inspiration, and support to institutional effectiveness processes, committees, and College-wide divisions.

The Institutional Researcher is the primary source of campus data describing enrollment, student success, and student demographics. The Institutional Researcher interacts with every other campus office in support of their data needs, and with counterparts at every Oregon community college to develop system-wide benchmarking. The Institutional Researcher is responsible for completing multiple state and federal annual reporting tasks.

The Institutional Effectiveness Committee monitors the systematic implementation of processes according to the Institutional Effectiveness Plan and Guide, UCC needs, and NWCCU accreditation standards. The committee is made up of a collaborative team of administrators, faculty, and classified staff deriving from major organizational areas of UCC. The committee makes recommendations to the Senior Leadership Team based on the timeline for gathering evidence, processes, and procedures for institutional effectiveness components, assessment of the institutional effectiveness cycle, rubric-criterion scoring for the resource allocation process, and necessities to maintain continued improvement.


Teresa Rivenes
VP of Academic Services


Steve Rogers
Institutional Researcher

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