The certificate represents 16 credit hours of completed course work that applies to entry level customer service or other communication-related jobs. Students who complete this certificate will have demonstrated skills in listening, persuasive message development, group dynamics and leadership, critical thinking, workplace writing, teamwork, and customer service.
Courses are listed in the terms students should consider taking them in order to complete the certificate in one year. The terms that courses are offered at UCC are given in ( ) after each course.
Business Communications BA 214 (3) (F,W,S,Su) ... OR ...
Customer Service BA 165 (3) (F,S,Su)
Persuasive Speech SP 112 (3) (W,S)
Small Group Discussion SP 219 (3) (W, S)
Listening SP105 (3) (W,S)
Technical Report Writing WR 227 (4) (F,W,S,Su)
Average Wage: $9.24 - 32.53 per hr.
New Account Clerks
Average Wage: $11.78 - 19.92 per hr.
Customer Service Representatives
Average Wage: $10.53 - 22.85 per hr.
Advertising Sales Agents
Average Wage: $10.98 - 44.23 per hr.
View / Download Career Pathways information for Communication Studies
Other Certificates at UCC
- Public Relations Specialist One-year Certificate
- Public Relations Communication Assistant Pathways Certificate
Money for College
Get access to millions of dollars that are available to students - not just loans. There are scholarships, grants and work study opportunities too! Every student can use money for college. It can help you to be more successful. Plus, it can lower your debt load when you finish college. Some students actually leave college debt-free! Here are some important sources of money for college. Don't let these opportunities for financial aid pass you by. Act now! Decide. Commit. Succeed.
At UCC, you can earn a variety of certificates and degrees that can enhance your current career or place you in the workforce sooner. Plus, UCC offers:
• Expert faculty dedicated to teaching
• Personal attention and small class sizes
• Online classes
Prospective students should visit Advising and Career Services to get started and then see a program advisor (below) to develop a more focused educational plan.
Paula Usrey - Contact
Associate Professor, Communication