Reporting Complaints & Concerns

Umpqua Community College wants to be a safe place for all students & employees. If you are experiencing an issue that isn’t contributing to your sense of safety and security, please let us know through one of the options provided below.

If this is an emergency

Call 911 for law enforcement, medical, or hazard assistance from any campus phone.
Call Umpqua Community College Safety & Security Office at 541-440-7777 (or x7777 from any campus phone)

Select your concern

Academic Grading

Art, Biology, Chemistry, History, Math, Physics, Speech, Writing, etc.

Assistant Vice President for Academic Services – Danielle Haskett; Del Blanchard Administration Building, 541-440-4670, This email address is being protected from spambots. You need JavaScript enabled to view it.

Automotive, Dental Assisting, Fire Science, Nursing, Welding, etc

For more information

Instructional Complaint Process

Student Complaint Documents & Forms

Academic Instruction

For more information

Instructional Complaint Process

Accessibility

Accessibility Services Coordinator - Les Rogers; Student Center, 541-440-7655, This email address is being protected from spambots. You need JavaScript enabled to view it.

COVID-19

A form has been created specifically for COVID-19 concerns. Students and employees may use this form to report any COVID-19 complaints or concerns to the College.

Crime & Security

Chief of Security - Brian Sanders; Warehouse, 541-440-7794, This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information

Anonymous Reporting

Security

Domestic & Sexual Violence Services

Confidential Services

CARE Advocate and Peace at Home offer on and off campus support to survivors and victims of domestic violence, sexual assault, stalking and human trafficking. Support groups, a 24 hr crisis line, sexual assault response services, emergency services, and more.

To talk to a confidential advocate at any time, call the crisis line at (541) 673-7867. To contact the on-campus CARE Advocate directly, email her at This email address is being protected from spambots. You need JavaScript enabled to view it. or call (541) 440-7688.

Financial Aid

Grants, Loans, Work Study

Director of Financial Aid - Michelle Bergmann; Student Center, 541-440-4620, This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information

Financial Aid - Customer Service Form

Scholarships

Scholarship Coordinator - Honey McNamara; Student Center, 541-440-7674, This email address is being protected from spambots. You need JavaScript enabled to view it.

Student Accounts - Payments

Accountant, Student Accounts - Linda Vellines; Student Center, 541-440-4630, This email address is being protected from spambots. You need JavaScript enabled to view it.

Online Courses

Online Students: Please utilize this Urgent Resolution Request if you have been unable to reach your instructor after two attempts. (Instructors have 24-48 hours Monday-Friday to respond to emails.)

The UCCOnline office will attempt to help you resolve the issue if it is a minor technical issue or will elevate your request as necessary to reach a resolution. Our goal is to respond with the intended resolution within 24 hours Monday-Friday (excluding holidays).

Sexual Assault & Harassment (Title IX)

Involving Employees

Director of Human Resources - Kelley Plueard; Library, 541-440-7690, This email address is being protected from spambots. You need JavaScript enabled to view it.

Involving Students - General Information

Dean of Student – Marjan Coester; Student Center Building, 541-440-7749, This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information

Title IX - students/employees

Student Conduct & Mental Health

Student Conduct

Director for Student Engagement/Dean of Students – Marjan Coester; Student Center Building, 541-440-7749, This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information

Student Conduct Incident Report

Student Mental Health

Life Coach - Hanna Culbertson; Student Center Building, 541-440-7896, This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information

Student of Concern Form

If you still need help ...

Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint.

Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Students may also access the HECC complaints page or the NC-SARA complaints page.

Accreditation Information

Northwest Commission on Colleges and Universities
8060 165th Avenue NE
Redmond, WA 98052
425-558-4224
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.nwccu.org