Reporting Complaints & Concerns
Umpqua Community College wants to be a safe place for all students & employees. If you are experiencing an issue that isn’t contributing to your sense of safety and security, please let us know through one of the options provided below.
If this is an emergency
- Call 911 for law enforcement, medical, or hazard assistance from any campus phone.
- Call Umpqua Community College Safety & Security Office at 541-440-7777 (or x7777 from any campus phone)
Select your concern
Academic Grading
Art, Biology, Chemistry, History, Math, Physics, Speech, Writing, etc.
Assistant Vice President for Academic Services – Danielle Haskett; Del Blanchard Administration Building, 541-440-4670, This email address is being protected from spambots. You need JavaScript enabled to view it.
Automotive, Dental Assisting, Fire Science, Nursing, Welding, etc
Assistant Vice President for Academic Services – Danielle Haskett; Del Blanchard Administration Building, 541-440-4670, This email address is being protected from spambots. You need JavaScript enabled to view it.
For more information
Academic Instruction
Assistant Vice President for Academic Services – Danielle Haskett; Del Blanchard Administration Building, 541-440-4670, This email address is being protected from spambots. You need JavaScript enabled to view it.
For more information
Instructional Complaint Process
Accessibility
Accessibility Services Coordinator - Les Rogers; Student Center, 541-440-7655, This email address is being protected from spambots. You need JavaScript enabled to view it.
Bias Incident
UCC is committed to fostering an inclusive campus community. Towards that effort, we want to provide definitions and examples to understand how UCC looks at these terms. The term bias refers to a cultural preference towards or against something or someone. Stronger biases can lead to prejudice, which is a “pre-judgement” that can lead to negative views towards a person or group of people. When people act upon bias or prejudicial attitudes, this behavior is called discrimination. If you feel like you or someone at UCC has been affected by bias, prejudice, or discrimination, you can consider contacting one of the following people to talk about options and resources:
- For situations involving students, please contact the Director for Student Engagement/Dean of Students – Marjan Coester; Student Center Building, 541-440-7749, or This email address is being protected from spambots. You need JavaScript enabled to view it.
- For situations involving employees, please contact the Compliance Officer – Mary Flaherty; 541-440-7763 (Oregon Relay TTY: 711), or This email address is being protected from spambots. You need JavaScript enabled to view it.
- To seek counseling support for these events, please contact the UCC Life Coach – Hanna Culbertson; Student Center Building, 541-440-7896, or This email address is being protected from spambots. You need JavaScript enabled to view it.
- If you are unsure who to speak with or would like to learn more about cultural diversity, please contact the Diversity, Equity, and Inclusion (DEI) Coordinator (Alex Jardon; 541-440-4713, or This email address is being protected from spambots. You need JavaScript enabled to view it.) or visit the page below:
https://umpqua.edu/ideal-committee/resources
Concern for Student Wellbeing
If you are concerned about a student's wellbeing, submit the Student of Concern form to the UCC Life Coach by emailing the form to This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, if you are a UCC faculty member, you can submit an SOC in AdvisorTrac.
Confidential Support Services
CARE Advocate
CARE Advocate and Peace at Home offer on and off campus support to survivors and victims of domestic violence, sexual assault, stalking and human trafficking. Support groups, a 24 hr crisis line, sexual assault response services, emergency services, and more.
The CARE Advocate has no mandatory reporting requirements. To talk to a confidential advocate at any time, call the crisis line at (541) 673-7867. To contact the on-campus CARE Advocate directly, email her at This email address is being protected from spambots. You need JavaScript enabled to view it. or call (541) 440-7688.
Student Mental Health
The Life Coach provides brief personal counseling around personal issues interfering with academic success such as: anxiety, depression, grief, trauma, interpersonal concerns, stress management, life transitions etc. The Life Coach services are confidential with the exception of mandatory reporting - child abuse, elder abuse, abuse to vulnerable populations, and threat of harm to self or others. To make an appointment, visit the Student Center Building, call 541-440-7896, or email This email address is being protected from spambots. You need JavaScript enabled to view it..
COVID-19
A form has been created specifically for COVID-19 concerns. Students and employees may use this form to report any COVID-19 complaints or concerns to the College.
Crime & Security
Chief of Security - Brian Sanders; Warehouse, 541-440-7794, This email address is being protected from spambots. You need JavaScript enabled to view it.
For more information
Financial Aid
Grants, Loans, Work Study
Director of Financial Aid - Michelle Bergmann; Student Center, 541-440-4620, This email address is being protected from spambots. You need JavaScript enabled to view it.
For more information
Financial Aid - Customer Service Form
Scholarships
Scholarship Coordinator - Honey McNamara; Student Center, 541-440-7674, This email address is being protected from spambots. You need JavaScript enabled to view it.
Student Accounts - Payments
Accountant, Student Accounts - Linda Vellines; Student Center, 541-440-4630, This email address is being protected from spambots. You need JavaScript enabled to view it.
Online Courses
The UCCOnline office will attempt to help you resolve the issue if it is a minor technical issue or will elevate your request as necessary to reach a resolution. Our goal is to respond with the intended resolution within 24 hours Monday-Friday (excluding holidays).
Sexual Assault & Harassment (Title IX)
Involving Employees
Director of Human Resources - Kelley Plueard; Library, 541-440-7690, This email address is being protected from spambots. You need JavaScript enabled to view it.
Involving Students - General Information
Dean of Student – Marjan Coester; Student Center Building, 541-440-7749, This email address is being protected from spambots. You need JavaScript enabled to view it.
For more information
Confidential Services
CARE Advocate and Peace at Home offer on and off campus support to survivors and victims of domestic violence, sexual assault, stalking and human trafficking. Support groups, a 24 hr crisis line, sexual assault response services, emergency services, and more.
The CARE Advocate has no mandatory reporting requirements. To talk to a confidential advocate at any time, call the crisis line at (541) 673-7867. To contact the on-campus CARE Advocate directly, email her at This email address is being protected from spambots. You need JavaScript enabled to view it. or call (541) 440-7688.
Student Conduct
Student Conduct
Director for Student Engagement/Dean of Students – Marjan Coester; Student Center Building, 541-440-7749, This email address is being protected from spambots. You need JavaScript enabled to view it.
If you still need help ...
Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint.
Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
Students may also access the HECC complaints page or the NC-SARA complaints page.
Accreditation Information
Northwest Commission on Colleges and Universities
8060 165th Avenue NE
Redmond, WA 98052
425-558-4224
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.nwccu.org
