Everyone who uses email should master email etiquette. Get quick tips on this important topic.
View / download Do's and Don'ts of Email Etiquette
Windows Keyboard Shorcuts
Save time and energy. Learn Windows 7 keyboard shortcuts!
We are now implementing a soft-rollout of GoPrint starting the fall 2013 term. This means we won’t charge for printing, but we will be installing and using GoPrint in all campus computer labs. Students and instructors will need to log in to GoPrint to release (or cancel) their print jobs. Instructions for both credit and non-credit students are available below. Non-students have the ability to create their own GoPrint account so they can print without a student account.
The two manuals below show how to use the GoPrint pop-up dialogue box and how to open the GoPrint application manually. Using one of these two methods, students should be able to print.
Employee Computer Refresh Plan
IT + Innovation will develop a new plan to refresh computers in the Summer of 2014.
Lab List 2012-13
The following downloadable file lists the standard software on each workstation in a given lab.
View / download the Lab List.
Emergency Notification Alert System
Please become familiar with the new emergency notification process in order to receive messages on your phone via voice or text or via an alternate email.
Forwarding College Gmail (Student Email)
Installing Microsoft Office
View / download How to Install Microsoft Office.
For Faculty & Staff
View / download Conference Calling Procedure
Crystal Reports Basic Instructions
View / download CMC Quick Guide
Submit a Help Desk Ticket
The Help Desk Portal is setup to accept service requests from UCC employees for catering, facilities maintenance and computer hardware & software help. You can submit a help desk ticket at helpdesk.umpqua.edu. Just log in with your UCC network username and password. Then help will be on the way!
View / download instructions to Submit a Help Desk Ticket. New!
Gmail and Google Apps
View / download Manage your college Gmail in Outlook 2010.
Purchasing Option for Personal or Home Use Software
Purchase software for home or personal use at a discount rate! Umpqua Community College has a software portal with a vendor that is accessible to students, faculty and staff that have a college-issued email address.
Use this link: http://umpquacc.onthehub.com.
1) Once you are there click "Sign In"
2) Then click "Register"
3) Enter your college-issued email address and click "Continue"
4) Fill out the form and click "Register"
5) Next, you'll get a confirmation email at your college-issued email address
6) Click on the confirmation link. This will take you to were you'll be able to see the special pricing.
Purchasing Instructions for laptops, desktops, tablets, iPads or other type of computer or electronic device
Please submit a Help Desk ticket requesting support for the purchase of the computer equipment or device(s) that you require. IT staff will assist you to ensure that minimum standards and requirements are met so that the equipment or device can be used within the campus network and instructional support infrastructure. In addition, staff will generate quotes from vendors that provide academic organizations with substantial discounts for quality equipment under the state purchasing contracts.