A One Year Certificate Program at Umpqua Community College
This certificate program is designed to prepare students for entry level jobs in the retail and service industries. This program
emphasizes the technical and interpersonal skills necessary to achieve customer satisfaction and value added service. This one year
program dovetails nicely with high school marketing/retail programs. The required courses in this program are included in the AAS
Business Technology Marketing degree, so any student who wishes may continue in the two year Marketing program.
To obtain the Retail Service Certificate, you must successfully complete 48 units of required courses, including 6 credits in Cooperative Work Experience (CWE) Marketing.
Employment Outlook
According to the Oregon Department of Labor, the projected growth rate in this industry state wide is expected to
exceed 15% over the next 10 years.
You can expect to take courses in these subjects:
- Introduction to Business
- Salesmanship
- Business Leadership
- Business Math
- Retailing
- Principles of Marketing
- Advertising
- Customer Service
- CWE - Marketing
- Other Subject Areas
For more information, contact
Bill Armstrong
Phone: (541)440-7791
Email: Bill.Armstrong@umpqua.edu
Umpqua Community College is an equal opportunity educator and employer.
This page last updated 5-09-07.